Vaga Home Office: Team Leader (Sales Operations) na empresa 5C Company

📋 Descrição da Vaga

Position Objective:

The Team Leader is responsible for leading global teams of senior agents (L2) and sales promoters, ensuring high performance, goal achievement, and adherence to company standards. This role acts as a bridge between operations and management, focusing on people development, KPI control, and service excellence.

Key Responsibilities:

• Supervise the sales team, ensuring daily and monthly targets are met.
• Monitor KPIs such as sales performance, conversion rates, script adherence, average handling time, and service quality.
• Provide individual and group feedback regularly.
• Conduct alignment meetings and participate in operational committees.
• Develop, train, and motivate the team.
• Identify process improvements and propose practical solutions.
• Ensure compliance with internal policies, privacy, and ethics, especially regarding sensitive content.
• Support incentive campaigns and action plans alongside management.

Essential Requirements:

• Bachelor’s degree completed or in progress (Business Administration, Marketing, Communication, Sales Management, or related fields).
• Fluent English.
• Previous experience as a team leader.
• Experience with operations involving sensitive content or high-demand sales environments is a plus.
• Experience in a leadership role in at least one of the following areas is required: e-commerce, sales team supervision, or call center management.
• Knowledge of CRM tools, dialers, and digital platforms.

Technical Skills:

• Proficiency in Office Package, Google Workspace, and operational management tools.
• Data analysis and performance metrics monitoring.

Behavioral Skills:

• Strong communication and influence.
• Strategic leadership and people management.
• Analytical thinking and decision-making.
• Change management and innovation.
• Focus on results and customer satisfaction.
• Ability to work under pressure with challenging goals.
• Proactivity, organization, resilience, and problem-solving.

Working Conditions:

• 100% Remote (Home Office).
• 20 days of paid vacation after one year.
• The position follows a 5x2 schedule — five consecutive workdays followed by two day off.
  Each shift includes an 8-hour workday (plus breaks). 
• Working hours: 9pm to 5am BRT
• Fixed Salary: USD $800/month.
• Variable Bonus: Up to USD $400/month.
• Benefits: Wellhub, Moodar.

🏢 Sobre a 5C Company

At 5C Company, we’ve evolved from a digital marketing agency into a global Creative BPO, combining business process outsourcing with strategic marketing execution.

Our mission is simple: scale companies with structure, efficiency, and purpose.

We don’t just manage operations; we become part of your team, integrating process, people, and performance.

From customer experience and back-office support to digital strategy and brand management, we design systems that turn strategy into movement and movement into measurable growth.

At 5C, every process has a purpose, and every result tells a story of collaboration, precision, and impact.

Mission: 

To be the trusted extension of our clients’ businesses, driving structure, efficiency, and measurable results through clarity, process, and people.

A place where dedication builds leaders, and performance builds growth.

Values:

Commitment — We protect what we build. If you’re part of 5C, you’re all in.

Competence — Excellence isn’t optional. Whatever we do, we do it right.

Courage — Leadership means making hard calls with integrity and purpose.

Collaboration — We grow together. Great teams don’t compete, they complement.

Consistency — True success comes from discipline, not chance. Deliver excellence, every time.

💡 Dicas de Ouro para Conseguir uma Vaga Home Office

1. Desenvolva a habilidade de aprendizado contínuo

O mercado de trabalho remoto valoriza profissionais que se atualizam constantemente. Dedique ao menos 30 minutos por dia para aprender algo novo.

2. Invista em uma conexão de internet confiável

Internet instável é inaceitável no trabalho remoto. Considere ter um plano principal e um backup (dados móveis ou segundo provedor).

3. Estabeleça uma rotina de início e fim do expediente

Um dos maiores riscos do home office é não saber quando parar. Defina horários fixos para começar e encerrar o trabalho e respeite esses limites.